About Us

Top4Security are completely dedicated to your total satisfaction. In the unlikely event that you have a complaint about our service, please contact us.

Top4Security will endeavour to respond to any complaint within a maximum of three days.

Terms & Conditions Regarding Safes

Delivery Information

Standard delivery is free of charge within the UK, but is to the curbside only. If you have not included our professional installation option, you will need to make your own arrangements to move the safe to its final location.

Safes are delivered direct from Burton Safes by courier.

If delivery is required to upper or lower floors, please select the delivery quote option to request a quotation for delivery.

Most safes are held in stock with our supplier, however, some specialist safes may be made to order and carry a lead time of 4-6 weeks. If delivery will exceed 5 working days, we will contact you with an estimated lead time and an option to cancel with a full refund.

Delivery and Installation

The delivery and installation price is based on a ground floor installation, which does not include steps. If you require delivery and installation to an upper or lower floor, please select the delivery and installation quote option.

Installation is provided by a qualified locksmith.

Cash Ratings

Cash ratings are only a guide and assume correct installation.
Insurance companies' ratings vary. Higher or lower figures might be applied. If it is important, check first with your insurance company.
Note: A safe's jewellery rating is typically ten times the cash rating. For example, a cash rating of £1500 is equal to £15000 jewellery cover.

Dimensions

Please note that all weights and dimensions are approximate.

Warranty

Burton Safes offer a 3 year warranty in respect of materials and workmanship.

Please note that Phoenix safes and products carrying the Keyguard Security logo, carry a 1 year warranty.

Returns

In the unlikely event that your goods are faulty or damaged, please contact us within 7 days, via our contact form, for return instructions.

You can expect a full refund or exchange of faulty goods.

Please note that we can not accept the return of goods which have been deemed faulty as a result of self installation or misuse.

If you wish to return a safe which is not faulty, the return may be subject to a restocking charge of up to 15% plus 2.5 times delivery.

Standard Terms & Conditions

Online Ordering And Payment

You can purchase online from Top4Security using Switch, Visa, Delta, Solo, Master Card and Visa Electron.

Our payments are processed by WorldPay. This is a completely secure payment method. We do not ever see your credit card details.

Once you have successfully submitted payment, you will receive an automated email to confirm that we have received you order and payment has been taken.

Our website provides an online order tracking facility. To track your order, simply enter the order number you were provided with, in the automated confirmation email.

Unless stated, all items, excluding safes, are sent from our own stock, and will be dispatched within 2-3 working days. All website items, excluding safes, are in stock unless stated. Occasionally, due to unexpected high demand for items, an item may be out of stock. If this is the case, and it is not stated in the item description at the time of purchase, we will notify you with an estimated lead time with an option to cancel with a full refund.

If you do not wish to pay by credit or debit card, other payment options are cheque, bankers draft or BACS transfer.

If purchasing in this way, please email your order via our contact form, or send your order to us by post.

Please make cheques / bankers drafts payable to:

Top4Security
PO Box 59
St Judes
Plymouth
PL4 9WE

Please note that orders will not be dispatched until cheques have cleared.

Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered, unless we have notified you that we do not accept your order, or you have cancelled the order.

Shipping And Handling

The shipping charge is calculated as you add products to your basket. Delivery and installation of safes vary per product; please see separate terms and conditions relating to safes.

For shipping costs outside of UK mainland, please email us via our contact form for a quote.

Our website provides an online order tracking facility. To track your order, simply enter the order number you were provided with, in the automated confirmation email.

Unless stated, all items, exluding safes, are sent from our own stock, and will be dispatched within 2-3 working days. All website items, excluding safes are in stock unless stated. Occasionally, due to unexpected high demand for items, an item may be out of stock. If this is the case, and it is not stated in the item description at the time of purchase, we will notify you with an estimated lead time with an option to cancel with a full refund.

Most items, excluding safes are sent by Royal Mail Recorded Delivery and will require a signature.

When asked for your billing address during our checkout process, it is essential that you enter the registered address for the card you will use to make payment. Failure to do this accurately, may result in delays whilst we conduct additional security checks and could lead to the cancellation of your order.
You can specify an alternate delivery address during our checkout process. If there is no one available to receive your delivery, a card will be left for you to re-arrange the delivery at a more convenient time.

This does not affect your statutory rights as a consumer.

Guarantee

We guarantee your satisfaction.

You have seven days cancellation period after you have received the goods. Unwanted goods, excluding safes, can be returned providing that they are in a re-saleable condition and unopened in the original packaging.

Although we are happy to refund the cost of goods, we are unable to refund outward or return carriage, unless goods are delivered damaged or faulty.

All items, excluding safes, carry a one year warranty unless stated otherwise within the product description. The warranty does not include batteries or damage caused to the product by misuse.

Please note, we do not accept any liability for loss or injury incurred whilst using our products. This does not affect your statutory rights as a consumer.

Faulty Goods

In the unlikely event that your goods are faulty or damaged upon receipt, please contact us within 7 days, via our contact form, for return instructions.

You can expect a full refund or exchange of faulty goods.

Please note that we can not accept the return of goods which have been deemed faulty as a result of installation or misuse.

Privacy Policy

Top4Security do not disclose buyers information to third parties.

Please contact Miss E Johnson for all privacy matters, via our contact form.

Any information, apart from credit card information, given at the time ordering is collected by ourselves for the sole intention of completing your order. We do not send marketing material and your information is dormant after the order is completed.

All information is collected lawfully and in accordance with the data protection act 1998.

Reaching Us

If you need to reach us, our preferred method of communication is via our online contact form.

We operate an automated telephone system which will allow you to track the progress of your order at times when you do not have access to the internet. This system is available 24 hours a day by calling 0870 0687953. This is a 'national rate' telephone number but please be aware that charges vary across different telephone providers.

If you wish to contact us by post, our address is:

Top4Security
PO Box 59
St Judes
Plymouth
Devon
PL4 9WE